If you are having trouble searching for or finding a product, don't worry. There may be an active setting that prevents the product from being found. Follow these steps to check the product:

1. Check the product in the POS and make sure it is not marked as “Archived”

Open the Product List menu in the Mekari POS Back Office. Search for the product in question and make sure it is available and not marked as Archived, because archived products cannot be used for transactions in the Mekari POS Application.

2. Search using the product's full name, SKU, or barcode in the Mekari POS Application

Enter the product's full name, SKU, or barcode in the search field in the POS application. Make sure the information entered matches the product data so that the product can be found more easily.

3. Sync the POS application

Click the Sync button in the POS application to update product data from the Back Office to the POS application. This step is necessary so that the latest data changes are displayed in the POS application.

4. Check the product stock and the setting to hide out-of-stock products

Make sure the product is in stock. If the Hide Out-of-Stock Products feature in the Product Settings menu is enabled, products with a stock level of 0 will not be displayed and cannot be searched for in the Mekari POS Application.

This concludes the explanation of how to find out why a product is not available in the Mekari POS Application.