The Exchange Items feature makes it easy to process product exchanges from an order. Through this feature, previously purchased items can be exchanged for other products according to the customer's needs.
Exchanges can be made for products with a higher or lower price than the original product. The system will adjust the price difference from the exchange process, allowing transactions to be processed more flexibly while remaining consistent with the value of the exchanged items.
Here are the steps to exchange products in the Mekari POS app:
Go to the Orders menu.
Select the order containing the product you want to exchange.
Click the three-dot icon in the upper-right corner.
Select the Exchange Items option.
Enter the quantity of items you want to exchange in the available field.
Select a replacement item by clicking the Select Replacement button.
Click the checkbox corresponding to the type of replacement item selected.
Select the reason for the item exchange under the Return Reason option.
If there is a price difference for the exchanged items, the customer must pay the price difference first.
Once the customer has made the payment, you can click the Complete Payment button.
This concludes the explanation of how to exchange products in Mekari POS.